Privacy Policy

This Privacy Policy applies to personal information we collect through the Site and through direct interactions related to the Site, including when you:

• browse our Site;
• contact us by email or web form;
• request product support;
• register a product or warranty;
• download manuals or product guides;
• watch support videos or use FAQs;
• sign up for newsletters or marketing emails;
• submit product photos, videos, or other content;
• participate in promotions, campaigns, sweepstakes, contests, or other activities we offer through the Site.

This Privacy Policy does not apply to third-party websites, marketplaces, apps, or services that may link to or from our Site, including Amazon or social media platforms. Those third parties have their own terms and privacy practices.

A. Information you provide directly

Depending on how you interact with us, we may collect:

• name;
• email address;
• phone number (if provided);
• mailing address (if provided for support, replacement, or shipping purposes);
• product name, model, SKU, color, lot/batch, or similar product details;
• order information, retailer or marketplace information, and approximate purchase date;
• warranty registration details;
• support request details, including descriptions of product issues;
• photos, videos, documents, or other files you upload;
• marketing preferences and subscription choices;
• any other information you choose to provide to us.

B. Information collected automatically

When you visit the Site, we and our service providers may automatically collect certain technical and usage information, such as:

• IP address;
• browser type and device type;
• operating system;
• pages viewed and links clicked;
• referring website;
• date/time stamps;
• approximate location derived from IP address;
• cookie and similar technology data.

C. Information from third parties

We may receive information from third parties, such as:

• analytics providers;
• email delivery or customer support providers;
• social media platforms, when you interact with us there;
• e-commerce or marketplace partners, if you contact us in connection with a product purchased from them;
• advertising, anti-fraud, or security providers.

Our Site is not intended to collect medical records or highly sensitive health information. Please do not send us Social Security numbers, financial account credentials, insurance information, diagnosis information, or other sensitive health or government identification information unless we specifically request it for a legitimate support purpose.

If you voluntarily include sensitive information in a support request or upload, we will process it only as needed to handle your request, comply with law, protect our rights, or as otherwise permitted by applicable law.

We may use personal information to:

• operate, maintain, and improve the Site;
• respond to support requests and customer service inquiries;
• troubleshoot product issues and reduce unnecessary returns;
• process warranty registrations and related service records;
• review product, packaging, batch, or accessory concerns;
• send requested manuals, guides, or follow-up communications;
• send transactional or relationship communications;
• send marketing or promotional emails where permitted by law and consistent with your preferences;
• administer promotions, contests, sweepstakes, surveys, or campaigns;
• review and moderate submitted content;
• evaluate product quality, website performance, and customer experience;
• detect, prevent, and investigate fraud, abuse, security incidents, or misuse;
• comply with legal obligations and enforce our rights.

We may use cookies, pixels, tags, scripts, local storage, and similar technologies to:

• keep the Site functioning properly;
• remember preferences;
• measure traffic and usage;
• improve performance and user experience;
• understand which content is most helpful;
• support marketing and campaign measurement, where applicable.

You can control cookies through your browser settings. Some Site features may not function properly if cookies are disabled.

If required by applicable law, we will provide additional cookie notices or consent mechanisms.

If you opt in to receive marketing emails, we may send updates about products, tips, promotions, campaigns, and related brand content. You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us at support@fricare.com.

Please note that even if you opt out of marketing emails, we may still send non-marketing communications related to your support request, warranty registration, replacement review, security matters, or other service-related issues.

If you submit photos, videos, testimonials, product experience details, or other content to us:

• we may use that content to review your support request or improve our products and services;
• we may retain the content for quality assurance, fraud prevention, training, or recordkeeping;
• we will only use the content for public marketing, advertising, social media, or similar promotional use if you separately give us permission or if the applicable campaign terms clearly provide for such use.

If you participate in a campaign, contest, or social promotion, additional rules, consents, or disclosure requirements may apply.

We may disclose personal information to:

• vendors and service providers that help us operate the Site or our business, such as web hosting, analytics, cloud storage, customer support, email delivery, security, and form-processing providers;
• professional advisors, auditors, or insurers;
• logistics, warranty, or product-support partners when needed to resolve your request;
• law enforcement, regulators, courts, or other parties when required by law or reasonably necessary to protect rights, safety, property, or users;
• a buyer, investor, successor, or other party in connection with a merger, acquisition, financing, restructuring, or sale of assets.

We may engage in activities that could be considered "sale" or "sharing" under certain state privacy laws. If so, we will provide any required notices and opt-out rights.

We do not knowingly sell or share the personal information of children under 16.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide support and warranty services;
• maintain business and legal records;
• resolve disputes;
• investigate fraud or misuse;
• comply with law.

Retention periods may vary depending on the type of information and the reason we collected it. We may retain certain information longer where required or permitted by law.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

You are responsible for using the Site safely and for not sending unnecessary sensitive information through open channels.

The Site is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without legally required parental consent. If you believe a child under 13 has provided us personal information, please contact us so we can review and delete the information as appropriate.

If you are under the age of majority in your jurisdiction but at least 13, please use the Site only with the involvement of a parent or legal guardian.

A. General choices

You may:

• opt out of marketing emails;
• adjust cookie settings in your browser;
• choose not to submit optional information, photos, or files.

B. U.S. state privacy rights

Depending on where you live and subject to applicable law, you may have the right to request:

• access to or confirmation of the personal information we hold about you;
• correction of inaccurate information;
• deletion of certain personal information;
• a copy of certain personal information in a portable format;
• opt-out of certain targeted advertising, sale, or sharing practices;
• restriction or limitation of certain uses of sensitive personal information;
• non-discriminatory treatment for exercising privacy rights.

To submit a privacy rights request, contact us at: Email: support@fricare.com

We may need to verify your identity before processing certain requests. We may deny or limit requests where permitted by law.

C. California Privacy Rights Notice

If you are a California resident and we are subject to the California Consumer Privacy Act as amended, you may have rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising those rights.

If applicable, we will honor legally recognized browser-based opt-out preference signals such as Global Privacy Control for activities covered by California law.

California Rights Request Contact: support@fricare.com

Our Site may not respond to traditional "Do Not Track" browser signals. Where required by applicable law, we may recognize browser-based opt-out preference signals, including Global Privacy Control, for relevant data practices.

Our Site may contain links to third-party websites, platforms, or services. We are not responsible for their privacy practices, content, or security. Please review their privacy policies before submitting information to them.

Our Site is intended for users in the United States unless otherwise stated. If you access the Site from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. If required by law, we will provide additional notice.

If you have questions about this Privacy Policy or our privacy practices, contact us at:

FriCARE Support Team: support@fricare.com